A Patient-Centered Medical Home (PCMH) is not a building, house, hospital or healthcare facility. It is an approach to delivering primary care. In a medical home, you will have a personal doctor or provider who leads a team of professionals to deliver the best possible care for you. The team includes doctors, nurses, medical assistants, nutritionists, social workers, health educators, and care coordinators. The team uses up-to-date knowledge and modern technology to provide the best possible care for you.

Your medical home team will:

o   Work in partnership with you to make sure that all your medical and non-medical needs are met.
o   Make it easy for you to communicate with them by phone or by email. You can get appointments quickly, even on the same day if you are sick.
o   Help you find specialists, schedule appointments, and make sure that the specialists have all the information they need about you. Your team will also let you know what the specialists say and what it means to you.
o   Make sure that you understand your health conditions and how to take care of yourself. The team will give you information about classes, support groups or other types of services to help you stay healthy.
o   Develop your treatment plan based on your needs and preferences as well as the most up-to-date clinical guidelines.
o   Use health information technology to track and manage your care.
o   Engage in quality improvement through performance measurement.